Privacy policy

This Privacy Policy describes how Vial ("Vial", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vial.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

What Personal Information We Collect

Information We Collect Directly from You

Information you directly submit to us through our Services may include:

  • Basic contact details, including your name, address, phone number, and email
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number
  • Account information, including your username, password, and security questions
  • Shopping information, including the items you view, put in your cart, or add to your wishlist
  • Customer support information, including any information you choose to share in communications with us

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data") through cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and account, device information, browser information, network connection, IP address, and other data regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, like Shopify
  • Our payment processors, who collect payment information (e.g., credit or debit card information, billing address) to process your payment, fulfill orders, and provide requested products or services

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide you with the Services, process payments, fulfill orders, send account notifications, create and manage your account, arrange shipping, facilitate returns and exchanges, and enable reviews.
  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send promotional communications, and to display targeted ads for products and services. This may include using your personal information to better tailor our Services and advertising.
  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent or illegal activity.
  • Communicating with You: We use your personal information to provide you with customer support and improve our Services.

Cookies

Like many websites, we use Cookies to power and improve our Site and Services, run analytics, and better understand user interaction. Most browsers accept Cookies by default, but you can set your browser to remove or reject Cookies. Blocking Cookies may impact your user experience and prevent some Services from working correctly.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such disclosures may include:

  • Vendors or other third parties who perform services on our behalf (e.g., IT, payment processing, customer support, fulfillment, shipping)
  • Business and marketing partners, affiliates, or within our corporate group

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us to request its deletion.

Security and Retention of Your Information

We implement security measures to protect your information, though we cannot guarantee "perfect security." We retain your information as needed to maintain your account, provide the Services, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on where you live, you may have certain rights in relation to your personal information, such as:

  • Right to Access / Know: Request access to the personal information we hold about you.
  • Right to Delete: Request that we delete personal information we maintain about you.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Portability: Receive a copy of your personal information and request transfer to a third party.
  • Restriction of Processing: Request restriction of our processing of your personal information.
  • Withdrawal of Consent: Withdraw consent where we rely on it to process your information.

To exercise any of these rights, please contact us using the details provided below.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@carvial.co.